We are committed to ensuring the quality and accuracy of the products we deliver. Refunds are only applicable under the following conditions:
- Damaged Products: If the product you receive is damaged upon arrival.
- Incorrect Products: If you receive a product different from what was ordered.
To be eligible for a refund, customers must meet the following requirement:
- A clear, unedited video recording of the unboxing process must be provided as evidence. This video must begin before the package is opened and clearly show the condition of the package and product.
Refund requests that do not include the required unboxing video will not be accepted. We reserve the right to assess the evidence provided and make the final decision regarding refund eligibility.
Thank you for your understanding and cooperation.
Need help?
Contact us at {email} for questions related to refunds and returns.
kamehouse400@gmail.com